To address the challenges of fragmented internal communication at Rigshospitalet – and develop an innovative digital solution that optimizes healthcare professionals’ workflow through digital transformation.
The process followed a thorough research phase: internal interviews, focus group interviews and an as-is/to-be analysis mapped existing pain points and identified core needs across different generations of healthcare staff. Key insights revealed a need for a communication model that could work without tying professionals to a screen. From these insights, the concept of Healo was developed – an AI-based digital voice assistant allowing nurses to manage tasks, receive messages and seek guidance through simple audio prompts. Visual identity, logo and color palette were developed alongside the concept.
Methods & Tools: Qualitative interviews, focus group interviews, as-is/to-be analysis, conceptualization, process documentation, Adobe Creative Suite, Figma.
Healo – a concept for an AI-powered digital assistant integrated into the hospital workflow, reducing reliance on fragmented telephone systems, supporting onboarding through dynamic feedback, and improving efficiency for healthcare professionals at Rigshospitalet and similar institutions.
Healo was one of the most complex briefs I have worked on – designing for a high-stakes environment where the users (nurses and healthcare professionals) have almost no time to spare, and where a wrong interaction could have real consequences. It shifted how I think about UX: in healthcare, clarity and speed are not just design goals, they are ethical responsibilities. Working in a team of six also taught me a lot about aligning different perspectives into one coherent concept under pressure.
★ More work produced than currently shown – additional pieces will available soon.
